Privacy Policy sng88 — Data Protection Malaysia Players

1. Introduction & Scope of Privacy Policy

This Privacy Policy explains how sng88 ("we", "Platform", or "sng88") collects, uses, stores, and protects your personal information when you use the official website at sng88.onl, the sng88 mobile app for iOS and Android, and all related services we provide.

This policy applies to all users of the sng88 platform, including registered players, website visitors, and individuals who interact with our content or customer support services. By using the sng88 platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with Terms and Conditions sng88. Should there be any conflict between these documents in matters of privacy, this Privacy Policy shall prevail.

2. Personal Information We Collect

Sng88 collects your personal information through two main channels — information you provide directly during registration and platform use, and information collected automatically when you access our services.

Information you provide directly:

• Full legal name, date of birth, and gender
• Email address and mobile phone number
• Current residential address
• Bank account details and registered payment methods
• Identity documents (Identity Card, passport) for the KYC process
• Deposit and withdrawal transaction history
• Any information you provide to our customer support team

Automatically collected information:

• IP address, device type, operating system, and web browser used
• Platform usage data including pages visited, session duration, and betting patterns
• Cookie data and similar tracking technologies
• Approximate location data based on IP address

3. How We Use Your Personal Data

Sng88 uses your personal information on a lawful basis and only for the purposes stated. The following outlines how we use your data:

• Account management: Creating, verifying, and maintaining your player account, including the KYC process and age verification.
• Transaction processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• Platform security: Detecting and preventing fraud, money laundering, and any suspicious or unlawful activity.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support to players.
• Service improvement: Analysing platform usage patterns to improve the player experience and introduce relevant new features.
• Legal compliance: Fulfilling regulatory compliance obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) reporting requirements.
• Marketing communications: Sending information about promotions, bonuses, and special offers — only with your consent, and you may unsubscribe at any time.

4. Sharing Information with Third Parties

Sng88 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, in certain limited situations, we may share your information as follows:

• Payment service providers: Required transaction details are shared with trusted payment processors to facilitate deposits and withdrawals.
• Technology service providers: Technical partners who assist in operating the platform's infrastructure, analytics, and security — all bound by strict confidentiality agreements.
• Regulatory bodies and law enforcement: When required by law or a valid court order, we will disclose the necessary information to the relevant authorities.
• Identity verification service providers: Minimal data sharing with accredited third-party KYC providers, strictly for the purpose of player identity verification.

All third parties that receive sng88 player data are required to comply with data protection standards equally as stringent as our own policy, and are prohibited from using that data for any purpose outside the scope of services provided to sng88.

5. Data Security Measures

The security of your personal data is sng88's highest priority. We implement multiple layers of technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL/TLS encryption: All communications between your device and sng88 servers are encrypted using the latest industry-standard encryption technology.
• Encryption of data at rest: Sensitive data such as payment information and KYC documents are encrypted when stored in our database.
• Layered access control: Only authorised personnel who require access to specific data to carry out their duties are permitted to access player information.
• 24/7 security monitoring: A round-the-clock threat detection system to identify and respond to any intrusion attempts.
• Regular security audits: Independent security assessments are conducted periodically by accredited third parties to ensure our infrastructure consistently meets the latest standards.
• Two-factor authentication (2FA): An additional layer of protection for player accounts to prevent unauthorised access.

While we take all reasonable steps to protect your data, no security system can be guaranteed one hundred percent. Should any security incident occur that affects your personal data, we will notify you promptly in accordance with applicable legal requirements.

6. Cookies & Tracking Technologies

Sng88 uses cookies and similar tracking technologies to enhance your platform experience, analyse website performance, and deliver relevant content to you. Cookies are small text files stored on your device by your web browser.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Helps us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
• Functional Cookies: Saving your preferences such as language settings and display format to deliver a more personalised experience.
• Marketing Cookies: Used to display relevant ads and offers to you. You may opt out of these cookies through your browser settings.

You can control and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the sng88 platform.

7. Data Retention & Deletion

Sng88 retains your personal data only for as long as necessary to fulfil the purposes of collection stated in this Privacy Policy, or for as long as required by applicable laws and regulations.

• Active account data: Retained for as long as your account is active and for the required period following account closure in accordance with regulatory requirements.
• Financial transaction data: Retained for a minimum of seven (7) years after a transaction occurs, in line with anti-money laundering legal requirements.
• KYC Documents: Retained for the period mandated by the relevant regulatory body, typically a minimum of five (5) years after the business relationship ends.
• Support communication logs: Retained for three (3) years for reference and dispute resolution purposes.

Once the retention period expires, your personal data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.

8. Your Privacy Rights

As a sng88 player, you have the following privacy rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the sng88 customer support team. We will process your request within a reasonable timeframe and no later than the period prescribed by applicable law.

9. Children's Privacy

The sng88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. Should we discover that a minor's personal data has been collected, we will take immediate steps to delete that information and close the account in question.

10. Amendments to the Privacy Policy

Sng88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform security enhancements. The "Updated" date at the top of this document will always indicate the date of the most recent amendment.

For material amendments that affect your privacy rights, sng88 will notify you via email or an in-platform notification before the changes take effect. Your continued use of the sng88 platform after such notice constitutes acceptance of the amendments.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how sng88 handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Privacy Officer through the following channels:

Email: [email protected]
Live support: Live chat within the sng88 platform, available 24 hours a day, 7 days a week.

We are committed to responding to all privacy-related enquiries within 30 working days of receipt. For more complex issues, we will keep you informed of your request's progress within that timeframe.